FuneralPay is specifically designed for funeral directors who may not be technically inclined. Our implementation process is fully managed by our team:

1. Guided Setup: Our implementation specialist handles all technical aspects of setting up your account, including payment processing integration.

2. Staff Training: We provide personalised training sessions (virtual) for you and your team. These are scheduled at your convenience and focused on the specific features you'll use most.

3. Simple Interface: The daily system is designed to be as straightforward as using a smartphone app—if you can use Facebook or send an email, you can use FuneralPay.

FuneralPay uses secure bank transfer protocols and the BACS (Bankers' Automated Clearing System) payment network to process funeral payments directly between bank accounts, bypassing expensive card networks.

Your subscription includes 10 funeral transactions per month with zero processing fees. For most independent funeral directors handling 8-10 funerals monthly, this covers their entire operation with no additional costs.

For higher volume businesses, additional transactions beyond the monthly limit are charged at £10 per funeral payment—still significantly lower than the £64-£128 you would pay with traditional 1.5-3% card processing fees on an average £4,285 funeral.

For example:
- A funeral director processing 8 funerals/month: £0 in transaction fees (within the included limit)
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- A funeral director processing 15 funerals/month: £50 in transaction fees (5 × £10 for exceeding the limit)
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- With traditional payment processors: £960-£1,920 in transaction fees (15 × £64-£128)Families still have the option to pay by card if they prefer (standard card processing fees would apply in that case).

This is a common concern, but our funeral director clients actually find the opposite to be true. Here's why:

‍Pre-arrangement Information: When families begin the arrangement process online, they provide basic information and preferences before the face-to-face meeting. This means when you meet in person, you already understand their needs and can focus on the meaningful personal aspects rather than paperwork.

‍More Meaningful Conversations: By handling routine elements digitally, your in-person time can be devoted to the emotional and personal aspects of funeral planning that truly showcase your compassion and expertise.

‍Reaching Digital-First Families: Many younger family members prefer starting online, and without this option, they often choose corporate providers. Having digital options brings these families to your door where they can then experience your personal service.

‍Supporting, Not Replacing: Our system is designed to enhance your personal service, not replace it. You control which elements are digital and which remain face-to-face.As one funeral director client told us: "FuneralPay handles the transactions so I can focus on the relationships."

We understand the extremely sensitive nature of funeral arrangement data. Our security measures include:

‍GDPR Compliance: FuneralPay is fully GDPR compliant with your funeral home registered as the data controller and FuneralPay as the data processor.

‍UK Data Storage: All client data is stored exclusively in UK-based data centers, ensuring compliance with UK data protection laws.

‍Bank-Level Encryption: We use AES-256 encryption (the same standard used by major banks) for all stored data.

‍Payment Security: We're PCI DSS Level 1 compliant—the highest standard for payment processing security. Card details are never stored on our servers.

‍Access Controls: You control exactly which staff members can access different types of information with granular permission settings.We've never experienced a data breach and conduct regular independent security audits to maintain our protections against emerging threats.